Trade Printing FAQs « Back to list
Trade Digital Print have been at the forefront of the digital printing industry for over 20 years. During that time, we have built an exceptional customer base that continue to choose us as their premier trade print provider. Naturally, people ask questions. And that’s why, in this post, we have decided to answer a list of our top FAQs for those who want to know more about TradeDigitalPrint.co.uk.
1. What is trade printing?
Trade Digital Print is a printing company that supplies print materials to resellers. Resellers can take on many guises, including graphic designers, advertising agencies, marketing firms and so on. The reseller then sells our print materials to their customer base in order to make a profit.
2. What if I am not happy with my order?
We value transparency at Trade Digital Print. Therefore, if you are not 100% satisfied with your order, please contact us by phone, email or live chat. If the issue cannot be resolved immediately, a member of our customer service team will contact you to obtain details of the problem. Once we have received photos of the issue, we’ll endeavour to find a solution. In the very rare case that this is not possible, we’ll give you a full refund*.
3. I have found a better deal somewhere else, is there anything you can do?
If you have found a better deal elsewhere, we’ll do our best to match or even beat it. Just save our quote in your account, then email us the following; your account number, the saved quote number you want to use to match and your supporting price match evidence from a competitor. We will analyse your price match evidence, endeavour to update your quote and come straight back to you.
4. Do you offer free or next day delivery?
Yes! At TradeDigitalPrint.co.uk, you can choose from free economy delivery to next day delivery – it’s your choice. We offer a wide range of delivery options at the checkout. Please visit our Delivery page for more information.
6. What happens if my artwork is set up incorrectly?
We offer a free pre-press check on all uploaded artwork before it is sent to print. During this process, we check embedded fonts, colour modes, page boxes, trim marks, bleed and much more to ensure that your artwork is free from error before printing begins.
7. I am a returning customer, do I get any benefits?
Customer loyalty is a key consideration for us at TradeDigitalPrint.co.uk. We offer amazing, year-long discounts depending on the spend band that you achieve. The more you spend, the more you save! Visit our Rewards page for more information.
Trade Printing At Trade Digital Print
Want more information on trade printing? Visit our website today at www.TradeDigitalPrint.co.uk. Here, you’ll have access to a wide range of trade printing products with super-fast turnaround and speedy UK delivery.